Posted 15 days ago
Senior Service Delivery Manager
Position Description
The position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship.
The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to assist the client in maximizing the value of Centrilogic’s business model and solution delivery organizations. They utilize IT service management, relationship management and project management principles, as well as administrative resources, tools, and processes to perform their responsibilities.
This position is also one of leadership and mentorship to all Service Delivery Managers on the team. Assisting the Director, Service Delivery in establishing effective processes and tools to aid in the tracking of team goals and using extensive experience to establish excellent interactions with other teams such as Sales, Operations, PMO, Professional Services and others.
The Senior SDM brings a high sense of urgency, in the understanding that our client’s success is our guiding principle.
The role manages a dynamic set of top accounts primarily from the highest touch, strategic or complex set of accounts, by essentially carrying out duties pertaining to the following business functions:
Engagement Governance
Client Health Monitoring and Run State Assessment
Service Governance
Touchpoints
Technical Advisory
Account Advisory
Mentorship and Administrative Areas
Experience Required
Centrilogic in Mississauga, Ontario, Canada